ITIL, MSP and M_o_R E-Learning in 2026: The Complete PeopleCert Course and Free Practice Test Guide

Learners Ink lists 33 PeopleCert-accredited self-paced courses spanning ITIL 4, ITIL Version 5, MSP 5th Edition and M_o_R 4. These are individual course products rather than thirty three ways to buy the same Foundation class. The catalogue includes fifteen ITIL 4 Practitioner practice modules, six ITIL 4 Specialist modules, a Strategist module, a Leader module, six ITIL Version 5 modules, three MSP options and one M_o_R option. Browse the complete catalogue, or use the course-by-course directory in this guide.

The PeopleCert catalogue is not the entire Learners Ink e-learning range. PMP, CAPM and PRINCE2 study products, Live Online CSM, and other subjects have their own pages and awarding bodies. That distinction matters: PeopleCert accreditation for ITIL, MSP and M_o_R does not make a PMI or Scrum Alliance programme a PeopleCert product. Look for the awarding body on each course page and do not assume an exam voucher is included unless checkout explicitly says it is.

If you already know your course, open its linked self-paced sales page and check the fee for your country. If you need to compare, take the corresponding free practice test first or use the enquiry form on this article to ask for the syllabus. Self-paced study has no classroom timetable to wait for; the catalogue advertises access after purchase and a 365-day learning window.

Start with the kind of work you do. Service desk and practice owners can compare ITIL Practitioner modules. People managing delivery across practices can explore Specialist. IT leaders weighing a new operating model can look at Strategist, Leader or the Version 5 pathway. Programme professionals should compare MSP with project credentials such as PMP, while a professional accountable for exposure across a portfolio can consider M_o_R.

A designation is a route through credentials, not necessarily a single short course. Do not buy a standalone ITIL 5 Managing Professional or Strategic Leader classroom programme from this guide: those standalone modes are not offered. Use the linked individual modules and verify prerequisites with an advisor. ITIL 5 Foundation is available as instructor-led training; this thirty three-course directory is the separate self-paced PeopleCert range.

The free paper is useful as a diagnostic, not as a certificate and not as a substitute for the official learning material. Read its scope, attempt it without looking up every answer, and convert weak domains into a small revision plan. If you are already comfortable with a topic at work, the course can help formalise and assess that knowledge; if you are new, allow more time to understand the terminology before sitting timed questions.

The accredited PeopleCert courses describe official digital learning material, practice questions and tutor support with 365 days of access. Each course page is the place to verify its current content, duration and local terms. A course fee and an official exam voucher are different items; select the voucher option only if you need it and inspect the final amount at checkout. The free practice paper available on Learners Ink is not the same as an official exam attempt.

Learning hours in the directory describe the course content allocation, not a deadline or a guaranteed number of weeks until passing. A twelve-hour Practitioner module can take longer if the practice is unfamiliar; a combined MSP path can require more time because it prepares for two stages. Build revision time around work and your confidence with scenario questions rather than claiming one calendar fits everybody.

Read the refund policy and course-specific conditions before payment. Local prices are determined by the country selected at checkout and may change, so this article deliberately avoids a fixed global price table. Indian purchases may include GST shown separately. Never use a price quoted for another market as a promise of what your own checkout will charge.

First, identify the certification and the experience you already have. Write down the job outcome you want, such as reducing incident restoration time, aligning a service with customer needs or coordinating a programme benefit. Then check the course objectives and entry route. Keeping a clear outcome prevents the common mistake of collecting credentials without changing practice.

Second, work through official material in manageable sessions. After each topic, explain it in your own words, find a real example and answer several questions without looking at the explanation. For a team, agree on shared definitions before debating process design. The point is to recognise what a question is asking, not to remember a phrase without context.

Third, sit the free paper under the conditions stated on its landing page. Note your time, the topics you guessed and the reasons for each answer. When reviewing mistakes, classify them: missing terminology, wrong interpretation of a scenario, too little time or an actual gap in the syllabus. Target the gap with a lesson and a short scenario rather than repeating the whole paper until the answers feel familiar.

Finally, check the current PeopleCert exam requirements when ready to book. Compare identification rules, permitted material and exam language with the official voucher terms. If you want a course recommendation or a team quote, use the enquiry button on the article; the response is handled by the Learners Ink team, not an automated sequence created for this guide.

6 options in this family are listed below with individual course links and the appropriate free assessment pages. Compare the specific role, subject and prerequisites before choosing. The catalogue is organised by credential, while the course pages provide local purchase details and the current syllabus.

View ITIL Experience (Version 5) and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Professionals working in the current ITIL Version 5 scheme can build a route around service, product, experience, strategy or transformation, depending on the work they perform.

Who should choose it? Start from your current foundation credential. The Foundation Bridge is for holders moving from ITIL 4; new entrants should check the ITIL 5 Foundation route first, then choose the Version 5 module that matches their role. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: experience fundamentals (Why experience drives adoption, retention and perceived value.) Then move to journey mapping (Mapping journeys, identifying friction and prioritising fixes.). Designing experiences: Inclusive, accessible and consistent design across digital and human touchpoints. Measuring experience: XLAs, sentiment, feedback loops and governance of experience outcomes. AI and personalisation: Using AI responsibly to personalise and accelerate support.

What the practice paper checks: Experience fundamentals (20% of this free paper): User experience, customer experience and employee experience, and why experience is a first class ITIL concern. Journey design and mapping (20% of this free paper): Mapping end to end journeys, touchpoints, moments that matter and pain point analysis. Designing for experience (20% of this free paper): Service design methods, accessibility, inclusive design and designing digital touchpoints. Measuring and governing experience (17.5% of this free paper): Experience metrics, XLAs, sentiment analysis, feedback systems and governance of experience outcomes. AI, personalization and experience culture (22.5% of this free paper): AI assisted support, personalisation, responsible automation and building an experience led culture. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Select one service or product and follow it from demand to outcome. Look for the roles, interactions, measures and decisions covered by this module rather than memorising the names of practices without context. Test each concept against a scenario from your workplace. Explain what changes for a customer, a delivery team and a decision maker, and what evidence would show that the experience improved. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL Experience (Version 5) practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL Foundation Bridge (Version 5) and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Professionals working in the current ITIL Version 5 scheme can build a route around service, product, experience, strategy or transformation, depending on the work they perform.

Who should choose it? Start from your current foundation credential. The Foundation Bridge is for holders moving from ITIL 4; new entrants should check the ITIL 5 Foundation route first, then choose the Version 5 module that matches their role. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: why itil version 5 (Market drivers, AI adoption and experience expectations behind the new version.) Then move to what is new and what carries over (Concepts retained from ITIL 4 and the genuinely new material.). The Version 5 scheme: Modules, designations, prerequisites and recommended learning routes. AI governance: Responsible AI use, guardrails, accountability and measurement in service management. Planning your transition: Choosing the right next module based on your role and existing ITIL 4 credentials.

What the practice paper checks: What has changed in ITIL Version 5 (25% of this free paper): The structural and conceptual differences between ITIL 4 and ITIL Version 5, and why the update was made. The ITIL Version 5 qualification scheme (25% of this free paper): Foundation, the Service, Product, Experience, Strategy and Transformation modules, and the designations they build toward. AI governance and digital experience (25% of this free paper): AI in service management, AI governance guardrails, and experience led service design in ITIL Version 5. Transitioning from ITIL 4 (25% of this free paper): How existing ITIL 4 certifications map across, bridge eligibility, and planning your next module. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Select one service or product and follow it from demand to outcome. Look for the roles, interactions, measures and decisions covered by this module rather than memorising the names of practices without context. Test each concept against a scenario from your workplace. Explain what changes for a customer, a delivery team and a decision maker, and what evidence would show that the experience improved. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL Foundation Bridge (Version 5) practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL Product (Version 5) and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Professionals working in the current ITIL Version 5 scheme can build a route around service, product, experience, strategy or transformation, depending on the work they perform.

Who should choose it? Start from your current foundation credential. The Foundation Bridge is for holders moving from ITIL 4; new entrants should check the ITIL 5 Foundation route first, then choose the Version 5 module that matches their role. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: product thinking (Shifting from projects to durable products and empowered product teams.) Then move to discovery and validation (Customer research, experiments and evidence based product decisions.). Roadmaps and prioritisation: Building roadmaps that communicate intent and prioritising by value. Delivery and accountability: Cadence, ownership, flow metrics and quality practices. Monetisation and retirement: Pricing, cost to serve, product metrics and graceful end of life.

What the practice paper checks: Product fundamentals and lifecycle (20% of this free paper): Product versus service, product thinking, the product lifecycle and persistent product teams. Product discovery and validation (20% of this free paper): Discovery techniques, hypotheses, experiments, MVPs and validating demand before scaling. Roadmap, prioritization and value (17.5% of this free paper): Roadmapping, prioritisation frameworks, value modelling and stakeholder alignment. Product delivery and team accountability (17.5% of this free paper): Delivery cadence, team topologies, accountability, flow metrics and quality. Monetization, metrics and retirement (25% of this free paper): Pricing and monetisation models, product metrics, lifecycle economics and responsible retirement. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Select one service or product and follow it from demand to outcome. Look for the roles, interactions, measures and decisions covered by this module rather than memorising the names of practices without context. Test each concept against a scenario from your workplace. Explain what changes for a customer, a delivery team and a decision maker, and what evidence would show that the experience improved. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL Product (Version 5) practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL Service (Version 5) and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Professionals working in the current ITIL Version 5 scheme can build a route around service, product, experience, strategy or transformation, depending on the work they perform.

Who should choose it? Start from your current foundation credential. The Foundation Bridge is for holders moving from ITIL 4; new entrants should check the ITIL 5 Foundation route first, then choose the Version 5 module that matches their role. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: service fundamentals (What a service is in ITIL Version 5 and how value is co-created.) Then move to designing digital services (Design for cloud, automation, AI assistance, resilience and experience.). Portfolio and value streams: Deciding what to run, mapping flow and removing waste. Operating at scale: Reliability, cost efficiency, sustainability and scaling support models. Value realisation: Measuring outcomes, feedback loops and continual improvement of services.

What the practice paper checks: Service fundamentals in ITIL 5 (20% of this free paper): Services, outcomes, value co-creation and how ITIL Version 5 reframes the service concept. Service design for digital delivery (17.5% of this free paper): Designing services for digital, cloud and AI enabled delivery, with resilience and experience built in. Service portfolio and value streams (17.5% of this free paper): Portfolio decisions, value stream mapping, demand shaping and end to end flow. Sustaining services at scale (20% of this free paper): Operating, supporting and evolving services at scale, including reliability, cost and sustainability. Service value realization and improvement (25% of this free paper): Proving realised value, measurement, feedback loops and continual service improvement. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Select one service or product and follow it from demand to outcome. Look for the roles, interactions, measures and decisions covered by this module rather than memorising the names of practices without context. Test each concept against a scenario from your workplace. Explain what changes for a customer, a delivery team and a decision maker, and what evidence would show that the experience improved. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL Service (Version 5) practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL Strategy (Version 5) and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Professionals working in the current ITIL Version 5 scheme can build a route around service, product, experience, strategy or transformation, depending on the work they perform.

Who should choose it? Start from your current foundation credential. The Foundation Bridge is for holders moving from ITIL 4; new entrants should check the ITIL 5 Foundation route first, then choose the Version 5 module that matches their role. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: strategic thinking (Analysis frameworks, positioning and strategy formulation for digital organisations.) Then move to business model innovation (Digital models, ecosystems, platforms and responding to disruption.). Portfolio and investment: Funding models, appraisal, balance and value based allocation. Risk and governance: Risk appetite, governance, compliance and AI accountability. Leading and measuring: Communicating strategy, measuring progress and adapting.

What the practice paper checks: Strategic thinking and frameworks (20% of this free paper): Strategy fundamentals, analysis frameworks, positioning and translating strategy into service management. Digital strategy and business model innovation (20% of this free paper): Digital business models, disruption, ecosystems, platforms and innovation portfolios. Portfolio and investment decisions (20% of this free paper): Investment appraisal, portfolio balance, funding models and value based capital allocation. Strategic risk and governance (20% of this free paper): Risk appetite, governance structures, compliance, AI governance and board level accountability. Leading and measuring strategic success (20% of this free paper): Leadership behaviours, strategic communication, measurement systems and course correction. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Select one service or product and follow it from demand to outcome. Look for the roles, interactions, measures and decisions covered by this module rather than memorising the names of practices without context. Test each concept against a scenario from your workplace. Explain what changes for a customer, a delivery team and a decision maker, and what evidence would show that the experience improved. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL Strategy (Version 5) practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL Transformation (Version 5) and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Professionals working in the current ITIL Version 5 scheme can build a route around service, product, experience, strategy or transformation, depending on the work they perform.

Who should choose it? Start from your current foundation credential. The Foundation Bridge is for holders moving from ITIL 4; new entrants should check the ITIL 5 Foundation route first, then choose the Version 5 module that matches their role. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: transformation fundamentals (How transformation differs from routine change and what makes it stick.) Then move to vision and sponsorship (Framing the case for change and securing active executive sponsorship.). Culture and engagement: Assessing culture, engaging stakeholders and building coalitions. Resistance and risk: Diagnosing resistance, mitigating risk and managing change fatigue. Sustaining change: Embedding behaviours, realising benefits and measuring transformation progress.

What the practice paper checks: Understanding organizational transformation (20% of this free paper): What transformation is, why it differs from incremental change, and the conditions that make it succeed. Vision, sponsorship and direction (20% of this free paper): Setting a compelling vision, securing executive sponsorship and aligning the transformation with strategy. Culture and stakeholder engagement (20% of this free paper): Culture assessment, engagement plans, communication cadence and building coalitions of support. Managing resistance and transformation risk (20% of this free paper): Sources of resistance, mitigation techniques, transformation risk management and change fatigue. Sustaining and measuring transformation (20% of this free paper): Embedding new ways of working, benefits realisation, measurement and preventing regression. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Select one service or product and follow it from demand to outcome. Look for the roles, interactions, measures and decisions covered by this module rather than memorising the names of practices without context. Test each concept against a scenario from your workplace. Explain what changes for a customer, a delivery team and a decision maker, and what evidence would show that the experience improved. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL Transformation (Version 5) practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

15 options in this family are listed below with individual course links and the appropriate free assessment pages. Compare the specific role, subject and prerequisites before choosing. The catalogue is organised by credential, while the course pages provide local purchase details and the current syllabus.

View ITIL 4 Practitioner: Change Enablement and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Change, change enablement, change model, remediation and the balance between speed and risk.) Then move to change models and authorities (Choosing the right model, assessing and authorising changes, handling emergency change.). Planning and scheduling: Change schedule, collision detection, freeze periods and communication. Metrics and success factors: Change success rate, failed change rate, lead time and practice capability levels. Integration and automation: Links with release, deployment, incident and problem management, and the role of automation.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the change enablement practice, scope, key terms and how it contributes to value. Change types and authorities (25% of this free paper): Standard, normal and emergency changes, change models, change authorities and the change schedule. Practice success factors and metrics (25% of this free paper): Practice success factors, key metrics, maturity and capability development for change enablement. Value streams, roles and integration (25% of this free paper): Where change enablement fits in value streams, roles and responsibilities, and integration with other practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Change Enablement practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Continual Improvement and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose and scope (Why continual improvement is everybody's responsibility and how it sits in the service value chain.) Then move to the continual improvement model (Applying the seven questions to real improvement initiatives.). The improvement register: Capturing ideas, sizing effort and value, prioritising and reporting. Improvement methods: Lean, agile, DevOps and problem solving techniques applied to service improvement. Metrics and culture: Success factors, measurement pitfalls, leadership behaviours and sustaining momentum.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the continual improvement practice, scope, and its relationship with the service value system. The continual improvement model (25% of this free paper): The seven steps of the model, from vision to keeping the momentum going, and how each step is applied. Continual improvement register and prioritization (25% of this free paper): Capturing, sizing, prioritising and tracking improvement opportunities through the register. Methods, metrics and culture (25% of this free paper): Improvement methods, measurement, benefits realisation and building an improvement culture. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Continual Improvement practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Deployment Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Deployment, release, environments, deployment package and definitive media library.) Then move to deployment approaches (Choosing between phased, continuous, big bang and pull models for a given service.). Environments and pipelines: Build, test, staging and production environments, and automated deployment pipelines. Metrics and success factors: Deployment frequency, change failure rate, mean time to restore and practice maturity. Integration: How deployment works with change enablement, release management, testing and infrastructure.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the deployment management practice, scope, and the difference between release and deployment. Deployment approaches (25% of this free paper): Phased, continuous delivery, big bang and pull deployment, plus environments and deployment packages. Practice success factors and metrics (25% of this free paper): Success factors, deployment frequency, failure rate, lead time and capability development. Value streams, automation and integration (25% of this free paper): Deployment in value streams, pipelines and automation, and links to change, release and infrastructure practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Deployment Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Incident Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Incident, workaround, escalation, target resolution time and service restoration.) Then move to incident models and prioritisation (Categorisation, impact and urgency matrices, and specialised incident models.). Major incident handling: Declaring, coordinating, communicating and reviewing major incidents. Metrics and success factors: Measuring restoration performance without driving the wrong behaviours. Integration and tooling: Service desk, problem management, knowledge management, monitoring and automation.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the incident management practice, scope, incident lifecycle and restoring normal service quickly. Prioritization and major incidents (25% of this free paper): Impact and urgency, prioritisation models, escalation, swarming and the major incident procedure. Practice success factors and metrics (25% of this free paper): Success factors, resolution time, first line resolution rate, user satisfaction and capability levels. Value streams, roles and integration (25% of this free paper): Incident handling across value streams, roles, and integration with service desk, problem and change practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Incident Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Information Security Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Information security management in the ITIL 4 service value system.) Then move to security policies and controls (Policy frameworks, control types, access management and security by design.). Risk assessment and treatment: Identifying threats and vulnerabilities, evaluating risk and choosing responses. Security incidents: Detection, response, forensics, communication and post incident review. Metrics, compliance and integration: Regulatory alignment, audits, awareness and links to incident, change and supplier practices.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the practice, confidentiality, integrity, availability, authentication and non-repudiation. Controls and risk (25% of this free paper): Preventive, detective and corrective controls, security policies, risk assessment and treatment. Practice success factors and metrics (25% of this free paper): Success factors, security incident metrics, compliance measures and capability development. Value streams, roles and integration (25% of this free paper): Security across value streams, roles and responsibilities, and integration with other ITIL practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Information Security Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: IT Asset Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (IT asset, asset register, asset types and the difference from configuration management.) Then move to asset lifecycle management (From procurement through to secure disposal and environmental considerations.). Software asset and licence management: Licence models, entitlements, true-ups, audits and vendor negotiation. Financial control: Total cost of ownership, depreciation, budgeting and cost optimisation. Metrics and integration: Register accuracy, audit findings, and links to service configuration and supplier management.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the IT asset management practice, scope, asset registers and asset types. Asset lifecycle (25% of this free paper): Acquisition, deployment, operation, maintenance, reuse, retirement and disposal of IT assets. Licensing, cost and compliance (25% of this free paper): Software licensing models, audits, total cost of ownership, contracts and compliance exposure. Practice success factors, metrics and integration (25% of this free paper): Success factors, asset accuracy metrics, and integration with configuration, procurement and finance. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: IT Asset Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Relationship Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Relationship management in the ITIL 4 service value system and its role in value co-creation.) Then move to stakeholder analysis (Mapping influence and interest, segmentation and relationship portfolios.). Engagement and communication: Engagement plans, regular reviews, feedback capture and transparency. Expectations and conflict: Negotiating commitments, handling complaints and de-escalating conflict. Metrics and integration: Satisfaction, trust and retention measures, and links to service level and supplier management.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the relationship management practice, stakeholders, value co-creation and relationship types. Stakeholder analysis and engagement (25% of this free paper): Identifying and mapping stakeholders, engagement plans, communication channels and feedback loops. Managing expectations and conflict (25% of this free paper): Setting realistic expectations, negotiation, escalation paths and resolving conflict constructively. Practice success factors, metrics and integration (25% of this free paper): Success factors, satisfaction and trust metrics, and integration with service level and supplier practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Relationship Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Release Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Release, release unit, release package and the relationship with deployment management.) Then move to release models (Choosing continuous, phased or scheduled release models for different service types.). Planning and communication: Release plans, release notes, user readiness, training and stakeholder communication. Metrics and success factors: Release frequency, rollback rate, adoption and value realisation measures. Integration and automation: Feature flags, pipelines, and links to change enablement, deployment and service validation.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the release management practice, scope, release units and the difference between release and deployment. Release models and planning (25% of this free paper): Release models, release plans, release notes, feature flags and coordinating releases across teams. Practice success factors and metrics (25% of this free paper): Success factors, release frequency, failed release rate, lead time and practice capability development. Value streams, roles and integration (25% of this free paper): Release across value streams, roles, and integration with change enablement, deployment and testing. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Release Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Service Configuration Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Configuration item, CMDB, CMS, configuration record and how this differs from IT asset management.) Then move to designing the configuration model (Choosing scope, granularity, attributes and relationship types that stay maintainable.). Discovery and automation: Automated discovery tooling, federation of data sources and keeping records current. Verification and audit: Audit cycles, exception handling and correcting configuration drift. Metrics and integration: Record accuracy, coverage, and links to change, incident, problem and asset practices.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the practice, configuration items, the CMDB, CMS and configuration records. Configuration models and scope (25% of this free paper): Defining the configuration model, level of detail, relationships and what to bring under control. Verification, audit and data quality (25% of this free paper): Discovery, verification, audits, data accuracy and remediation of configuration drift. Practice success factors, metrics and integration (25% of this free paper): Success factors, accuracy metrics, and integration with asset, change and incident practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Service Configuration Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Service Desk and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Service desk as the entry point to the service provider and its role in user experience.) Then move to desk models and channels (Structuring the desk, omnichannel support, chat, self service and automation.). Handling contacts: Triage, logging, communication style, escalation and closing the loop with users. Metrics and experience: Balancing efficiency measures with genuine user satisfaction and effort scores. People and integration: Skills, resourcing models, knowledge management, and links to incident and request fulfilment.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the service desk practice, the single point of contact, user experience and empathy. Channels and desk models (25% of this free paper): Local, centralised, virtual and follow the sun models, omnichannel contact and self service. Practice success factors and metrics (25% of this free paper): Success factors, first contact resolution, response times, user satisfaction and experience metrics. People, skills and integration (25% of this free paper): Staffing, skills, wellbeing, knowledge use and integration with incident and request practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Service Desk practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Service Level Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Service level, SLA, OLA, underpinning contract and the difference between output and outcome measures.) Then move to designing and negotiating slas (Engaging customers, agreeing achievable targets and avoiding vanity metrics.). Measurement and experience: Combining technical measures with XLAs, satisfaction and journey based measures. Reporting and reviews: Reporting packs, service reviews, improvement actions and breach management. Integration: Links to relationship management, supplier management, incident management and continual improvement.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the practice, service levels, SLAs, OLAs, underpinning contracts and the watermelon effect. Designing service levels (25% of this free paper): Negotiating targets, choosing meaningful measures, balanced scorecards and experience based metrics. Monitoring and reporting (25% of this free paper): Service level monitoring, reporting cadence, service reviews and breach handling. Practice success factors and integration (25% of this free paper): Success factors, capability development, and integration with relationship, supplier and incident practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Service Level Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Supplier Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Supplier, sourcing, value network and the role of suppliers in service value co-creation.) Then move to sourcing strategy and selection (Insourcing, outsourcing, multi-sourcing and structured supplier evaluation.). Contracts and agreements: Underpinning contracts, service credits, governance clauses and exit planning. Performance and risk management: Scorecards, reviews, escalation, concentration risk and business continuity. Metrics and integration: Supplier performance measures and links to service level, security and IT asset management.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the supplier management practice, sourcing strategies, supplier types and value networks. Supplier selection and contracts (25% of this free paper): Evaluation criteria, tendering, contract terms, underpinning contracts and exit provisions. Supplier performance and risk (25% of this free paper): Performance reviews, scorecards, supplier risk, dependency and relationship management. Practice success factors, metrics and integration (25% of this free paper): Success factors, supplier metrics, and integration with service level, security and asset practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Supplier Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Monitoring and Event Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Event, alert, threshold, monitoring system and states of interest.) Then move to designing monitoring (What to monitor, active and passive monitoring, and coverage of the service stack.). Event handling: Classification, correlation, filtering, escalation and automated response. Observability: Logs, metrics, traces and how modern observability extends classic monitoring. Metrics and integration: Detection performance and links to incident, problem and continual improvement.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the practice, monitoring versus event management, event types and states of interest. Thresholds, alerts and noise (25% of this free paper): Setting thresholds, alert design, correlation, suppression and reducing alert fatigue. Practice success factors and metrics (25% of this free paper): Success factors, detection coverage, false positive rate and practice capability development. Observability, automation and integration (25% of this free paper): Observability practices, automated responses, and integration with incident, problem and infrastructure practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Monitoring and Event Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Problem Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Problem, known error, workaround and the three phases of problem management.) Then move to problem identification (Reactive and proactive detection, trend analysis and major incident reviews.). Root cause analysis: Five whys, Ishikawa, fault tree and other analysis techniques. Error control: Known error database, fix decisions, risk acceptance and permanent resolution. Metrics and integration: Repeat incidents, workaround quality and links to change enablement and knowledge management.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the problem management practice, problems, known errors, workarounds and the link with incidents. Problem identification and control (25% of this free paper): Proactive and reactive identification, trend analysis, root cause techniques and problem control activities. Error control and prioritization (25% of this free paper): Known error records, permanent fixes, risk based prioritisation and acceptance of residual risk. Practice success factors, metrics and integration (25% of this free paper): Success factors, repeat incident reduction, and integration with incident, change and knowledge practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Problem Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Practitioner: Service Request Management and its current local price. This is a 12-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. A practitioner responsible for one operational practice, or a colleague moving into that practice, can use this as a focused first step after establishing ITIL fundamentals.

Who should choose it? Choose this module when that practice is part of your actual job. A practice credential is a narrower commitment than a whole professional designation; it is most useful when you can apply its terms in your own service, team and workflow. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose, scope and terminology (Service request, request catalogue, request model and why requests must not be treated as incidents.) Then move to designing request models (Standardising common requests, approvals, fulfilment tasks and target times.). Self service and automation: Portals, catalogues, workflow automation and reducing manual handling. Metrics and success factors: Fulfilment time, backlog, automation rate and user satisfaction. Integration: Links with service desk, change enablement, deployment and knowledge management.

What the practice paper checks: Purpose and key concepts (25% of this free paper): Purpose of the practice, service requests, the difference from incidents, and the request catalogue. Request models and fulfilment (25% of this free paper): Request models, approval workflows, fulfilment steps, standard changes and self service portals. Practice success factors and metrics (25% of this free paper): Success factors, fulfilment time, automation rate, user satisfaction and capability development. Automation, value streams and integration (25% of this free paper): Automating request fulfilment and integration with service desk, change and deployment practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Sketch the current workflow before studying the ideal one. Identify where requests enter, who owns decisions, which records are trustworthy and how the outcome is measured. Compare each lesson with that sketch, then write down one improvement to trial at work. Your revision should distinguish a definition from a decision. Create a short example from your own workplace, identify the relevant practice success factor, and explain what you would measure before and after changing the workflow. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Practitioner: Service Request Management practice test has 20 questions and a suggested duration of 30 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

6 options in this family are listed below with individual course links and the appropriate free assessment pages. Compare the specific role, subject and prerequisites before choosing. The catalogue is organised by credential, while the course pages provide local purchase details and the current syllabus.

View ITIL 4 Specialist: Plan, Implement and Control and its current local price. This is a 24-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Service owners, delivery managers and cross-functional leaders who need several practices to work together will find more value here than in a single-practice module.

Who should choose it? Pick this Specialist module for the value stream it addresses. Before buying, check whether its outcomes match the customer journey, service delivery system or operating model you are accountable for, rather than choosing only because it appears on a designation chart. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose and structure of pic (How planning, implementing and controlling practices keep change safe and fast.) Then move to change enablement (Models, authorities, schedules, emergency change and change success measurement.). Release and deployment: Separating release from deployment, pipelines, environments and progressive delivery. Service configuration management: CMDB scope, discovery tooling, relationship modelling and data accuracy. IT asset management and integration: Asset registers, licensing and compliance, and how the practices work together.

What the practice paper checks: Change enablement (20% of this free paper): Change types, change models, change authorities, scheduling and balancing delivery speed against risk. Release management (20% of this free paper): Release planning, release models, feature flags, blue green and canary approaches, and release readiness. Deployment management (20% of this free paper): Deployment approaches, environments, pipelines, automation and rollback strategy. Service configuration management (20% of this free paper): Configuration items, CMDB design, discovery, relationships, data quality and audits. IT asset management and practice integration (20% of this free paper): Asset lifecycle, licensing, financial control and integrating all five practices in delivery value streams. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Map demand through design, delivery, support and feedback. Note the handoffs between teams, the decisions that delay work, and the controls that prevent unsafe change. Use the course to test which of those handoffs can be simplified. Build a scenario that crosses at least two teams. Ask who has authority, what information they need, how customers experience the outcome, and what evidence would prove improvement. This prevents revision from collapsing into a list of isolated terms. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Specialist: Plan, Implement and Control practice test has 60 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Specialist: Create, Deliver and Support and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Service owners, delivery managers and cross-functional leaders who need several practices to work together will find more value here than in a single-practice module.

Who should choose it? Pick this Specialist module for the value stream it addresses. Before buying, check whether its outcomes match the customer journey, service delivery system or operating model you are accountable for, rather than choosing only because it appears on a designation chart. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: planning and building a service value stream (How ITIL 4 practices combine to create, deliver and support services end to end.) Then move to team culture and capabilities (Building effective, collaborative teams and a positive developer and support experience.). Value stream mapping: Mapping the flow of work for new services and for user support, and removing waste. Managing queues and prioritisation: Work in progress limits, shift left, swarming and demand management. Sourcing and automation: Buy versus build decisions, service integration and automating the value stream.

What the practice paper checks: Value streams for new and changed services (25% of this free paper): Designing and mapping value streams from demand through to a delivered, supported service. Team culture, structure and collaboration (25% of this free paper): Team capabilities, culture, developer experience, communication and collaboration across silos. Practices supporting create, deliver and support (25% of this free paper): Service design, software development, deployment, release, monitoring, incident, problem and knowledge practices. Prioritisation, automation and value stream improvement (25% of this free paper): Managing work queues, shift left, automation, buy versus build and continuous improvement of value streams. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Map demand through design, delivery, support and feedback. Note the handoffs between teams, the decisions that delay work, and the controls that prevent unsafe change. Use the course to test which of those handoffs can be simplified. Build a scenario that crosses at least two teams. Ask who has authority, what information they need, how customers experience the outcome, and what evidence would prove improvement. This prevents revision from collapsing into a list of isolated terms. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Specialist: Create, Deliver and Support practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Specialist: Drive Stakeholder Value and its current local price. This is a 24-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Service owners, delivery managers and cross-functional leaders who need several practices to work together will find more value here than in a single-practice module.

Who should choose it? Pick this Specialist module for the value stream it addresses. Before buying, check whether its outcomes match the customer journey, service delivery system or operating model you are accountable for, rather than choosing only because it appears on a designation chart. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: the customer journey (Explore, engage, offer, agree, onboard, co-create and realise value as a continuous journey.) Then move to understanding markets and stakeholders (Market analysis, targeting, personas and building mutual trust.). Shaping demand and offerings: Service offerings, service catalogues, user experience design and selling the value. Agreements and expectations: Negotiating, planning, and agreeing measurable service outcomes with customers. Onboarding and value realisation: Elevating customer and user experience, capturing feedback and validating realised value.

What the practice paper checks: Customer journeys and stakeholder relationships (25% of this free paper): Mapping the customer journey, stakeholder types, trust and relationship building across the service life. Engage, offer and agree (25% of this free paper): Demand shaping, service offerings, communication, negotiation and agreeing expectations. Onboard, co-create and realise value (25% of this free paper): Onboarding and offboarding users, service consumption, user communities and value realisation. Practices supporting stakeholder value (25% of this free paper): Relationship management, service level management, service desk, service request and business analysis practices. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Map demand through design, delivery, support and feedback. Note the handoffs between teams, the decisions that delay work, and the controls that prevent unsafe change. Use the course to test which of those handoffs can be simplified. Build a scenario that crosses at least two teams. Ask who has authority, what information they need, how customers experience the outcome, and what evidence would prove improvement. This prevents revision from collapsing into a list of isolated terms. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Specialist: Drive Stakeholder Value practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Specialist: High-Velocity IT and its current local price. This is a 24-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Service owners, delivery managers and cross-functional leaders who need several practices to work together will find more value here than in a single-practice module.

Who should choose it? Pick this Specialist module for the value stream it addresses. Before buying, check whether its outcomes match the customer journey, service delivery system or operating model you are accountable for, rather than choosing only because it appears on a designation chart. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: high-velocity it fundamentals (Digital products, digital organisations and how HVIT differs from traditional IT delivery.) Then move to the hvit objectives (Valuable investments, fast development, resilient operations, co-created value and assured conformance.). Culture and behaviour: Ethics, trust, safety culture, leadership and continuous learning. Techniques: Lean, agile, DevOps, SRE, chaos engineering, AIOps and observability practices. Practices in a high velocity context: How ITIL practices are adapted for speed without sacrificing control.

What the practice paper checks: High-velocity concepts and digital organisations (25% of this free paper): Digital transformation, digital products, the nature of high velocity IT and its objectives. Valuable, fast, cheap and reliable investments (25% of this free paper): The five HVIT objectives and the culture, techniques and behaviours that deliver them. Techniques and practices for high velocity (25% of this free paper): Lean, agile, DevOps, SRE, chaos engineering, continuous delivery, observability and automation. Ethics, safety culture and complexity (25% of this free paper): Ethical behaviour, safety culture, Cynefin and complexity thinking, and toyota kata style improvement. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Map demand through design, delivery, support and feedback. Note the handoffs between teams, the decisions that delay work, and the controls that prevent unsafe change. Use the course to test which of those handoffs can be simplified. Build a scenario that crosses at least two teams. Ask who has authority, what information they need, how customers experience the outcome, and what evidence would prove improvement. This prevents revision from collapsing into a list of isolated terms. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Specialist: High-Velocity IT practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Specialist: Collaborate, Assure and Improve and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Service owners, delivery managers and cross-functional leaders who need several practices to work together will find more value here than in a single-practice module.

Who should choose it? Pick this Specialist module for the value stream it addresses. Before buying, check whether its outcomes match the customer journey, service delivery system or operating model you are accountable for, rather than choosing only because it appears on a designation chart. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose and structure of the module (How the collaborate, assure and improve practices support the service value system.) Then move to collaboration practices (Relationship management, supplier management and service level management in combination.). Assurance practices: Service validation and testing, information security and measurement and reporting. Improvement practices: Continual improvement and problem management as engines of quality. Workforce and talent: Capability development, roles, competency models and sustaining practice maturity.

What the practice paper checks: Collaboration and relationship practices (25% of this free paper): Relationship management, supplier management and service level management working together. Assurance and quality (25% of this free paper): Service validation and testing, information security management and measurement and reporting. Continual improvement and problem management (25% of this free paper): Continual improvement, problem management and how they compound service quality over time. Workforce, talent and practice integration (25% of this free paper): Workforce and talent management, capability development and integrating the practices in value streams. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Map demand through design, delivery, support and feedback. Note the handoffs between teams, the decisions that delay work, and the controls that prevent unsafe change. Use the course to test which of those handoffs can be simplified. Build a scenario that crosses at least two teams. Ask who has authority, what information they need, how customers experience the outcome, and what evidence would prove improvement. This prevents revision from collapsing into a list of isolated terms. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Specialist: Collaborate, Assure and Improve practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View ITIL 4 Specialist: Monitor, Support and Fulfil and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Service owners, delivery managers and cross-functional leaders who need several practices to work together will find more value here than in a single-practice module.

Who should choose it? Pick this Specialist module for the value stream it addresses. Before buying, check whether its outcomes match the customer journey, service delivery system or operating model you are accountable for, rather than choosing only because it appears on a designation chart. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: purpose and structure of msf (How the monitor, support and fulfil practices combine to deliver dependable user support.) Then move to service desk in practice (Omnichannel contact, user centred design, staffing, skills and desk performance.). Incident and problem practices: Restoring service quickly, then removing the underlying causes. Service request management: Request catalogue, models, approvals and automation for repeatable fulfilment. Monitoring, events and measurement: Detection coverage, alert quality, metrics and continual improvement of support.

What the practice paper checks: Service desk (20% of this free paper): Service desk purpose, channels, user experience, staffing models, skills and how the desk anchors user support. Problem management (20% of this free paper): Problem identification, control and error control, root cause techniques, known errors and risk based prioritisation. Incident management (20% of this free paper): Incident lifecycle, prioritisation, swarming, escalation, major incident handling and restoration performance. Service request management (20% of this free paper): Request models, catalogue design, self service, approvals, fulfilment automation and user expectations. Monitoring, event management and integration (20% of this free paper): Monitoring design, events, thresholds, observability and integrating all five practices in support value streams. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Map demand through design, delivery, support and feedback. Note the handoffs between teams, the decisions that delay work, and the controls that prevent unsafe change. Use the course to test which of those handoffs can be simplified. Build a scenario that crosses at least two teams. Ask who has authority, what information they need, how customers experience the outcome, and what evidence would prove improvement. This prevents revision from collapsing into a list of isolated terms. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Specialist: Monitor, Support and Fulfil practice test has 60 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

1 options in this family are listed below with individual course links and the appropriate free assessment pages. Compare the specific role, subject and prerequisites before choosing. The catalogue is organised by credential, while the course pages provide local purchase details and the current syllabus.

View ITIL 4 Strategist: Direct, Plan and Improve and its current local price. This is a 24-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Improvement leads, service portfolio owners and leaders coordinating strategy with delivery can use this module to move from local fixes to a governed improvement programme.

Who should choose it? This module can contribute to more than one ITIL 4 designation. Review the full route before paying for courses so the same module is not accidentally planned twice. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: direction and governance (Vision, mission, policies, controls and how governance shapes service management.) Then move to planning and decision making (Goal cascades, planning horizons and value based decisions across the organisation.). Continual improvement: Applying the improvement model with lean, agile and resilient methods. Measurement and reporting: Designing indicators that drive the right behaviours and reporting them well. Organizational change management: Sponsorship, communication, resistance and embedding lasting change.

What the practice paper checks: Direction, governance and compliance (20% of this free paper): Setting direction through vision, mission, policies and controls, plus governance, risk and compliance in ITIL 4. Planning and decision making (20% of this free paper): Cascading goals and objectives, planning horizons, decision making and value driven prioritisation. Continual improvement methods (20% of this free paper): The continual improvement model, lean, agile and resilient approaches, and building improvement into daily work. Measurement and reporting (20% of this free paper): Measurement models, indicators and metrics, reporting hierarchies and avoiding measurement dysfunction. Organizational change management (20% of this free paper): Communication, stakeholder engagement, sponsorship, resistance management and reinforcing change. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Take a real improvement candidate, establish its starting measure, define its expected outcome and identify who decides whether to continue. Follow the feedback from frontline teams through planning and governance. Explain how you would prioritise a constrained improvement backlog, measure whether a decision worked and change course when evidence contradicts the original plan. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Strategist: Direct, Plan and Improve practice test has 40 questions and a suggested duration of 90 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

1 options in this family are listed below with individual course links and the appropriate free assessment pages. Compare the specific role, subject and prerequisites before choosing. The catalogue is organised by credential, while the course pages provide local purchase details and the current syllabus.

View ITIL 4 Leader: Digital and IT Strategy and its current local price. This is a 30-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Technology executives and emerging strategic leaders use this route to connect digital choices with market position, investment and organisational capability.

Who should choose it? Choose it when you influence technology strategy, not merely because you manage a service desk. If your work is mostly operational, a Specialist or Practitioner module may make a stronger immediate first step. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: digital and it strategy fundamentals (How ITIL 4 frames digital strategy, value co-creation and the role of the strategic leader.) Then move to environmental and market analysis (Assessing disruption, competitors, ecosystems and positioning options.). Strategy formulation and planning: Readiness assessment, capability building, investment and portfolio choices. Risk, governance and finance: Balancing innovation with governance, risk appetite and financial control. Executing transformation: Operating model design, culture, leadership and measuring strategic progress.

What the practice paper checks: Digital strategy and business alignment (20% of this free paper): Aligning digital and IT strategy with business strategy, value drivers, digital positioning and the four strategic approaches to digital disruption. Digital disruption and market position (20% of this free paper): Assessing disruption, competitive position, ecosystems, customer expectations and the viability of the current operating model. Strategic planning and digital readiness (20% of this free paper): Digital readiness assessment, capability gaps, strategic planning horizons, portfolio and investment decisions. Risk, governance and operating models (20% of this free paper): Risk appetite, governance structures, financial aspects, and designing an operating model fit for digital delivery. Leading digital transformation (20% of this free paper): Leadership behaviours, culture, change resistance, structuring for innovation and sustaining transformation momentum. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Draft a one-page assessment of your organisation's digital position: customer expectations, competing propositions, current capability, investment limits and the risks of doing nothing. For every strategy recommendation, state the evidence, the governance decision, the capability gap and the metric that would show whether the change delivered value. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free ITIL 4 Leader: Digital and IT Strategy practice test has 30 questions and a suggested duration of 60 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

3 options in this family are listed below with individual course links and the appropriate free assessment pages. Compare the specific role, subject and prerequisites before choosing. The catalogue is organised by credential, while the course pages provide local purchase details and the current syllabus.

View MSP Foundation, 5th Edition and its current local price. This is a 20-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Programme managers, senior project managers, business change managers and sponsors coordinating several related projects are the natural audience for MSP.

Who should choose it? Foundation builds the common language; Practitioner requires the ability to apply it to a situation. The combined Foundation and Practitioner option is a two-stage study route, not a separate qualification that replaces both examinations. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: programme management fundamentals (What a programme is, when to use one, and how it differs from projects and portfolios.) Then move to the 7 principles (Recall and recognition of the MSP 5th Edition principles in organizational context.). Themes and processes: The 7 themes and the 7 processes across the programme life cycle and its tranches. Governance and roles: Sponsoring group, SRO, programme board, programme manager and business change manager responsibilities. Benefits and assurance: Benefits profiles, benefits maps, assurance planning and programme documentation.

What the practice paper checks: Programme Fundamentals (20% of this free paper): Definition of a programme, why organizations use programme management, distinction from project and portfolio management, the programme environment. The 7 MSP Principles (21.7% of this free paper): Lead with purpose, collaborate across boundaries, deal with ambiguity, align with priorities, deploy diverse skills, realize measurable benefits, bring pace and value. The 7 MSP Themes (16.7% of this free paper): Organization, Design, Justification, Structure, Knowledge, Assurance and Decisions. The 7 MSP Processes (16.7% of this free paper): Identify the programme, design the outcomes, plan progressive delivery, deliver the capabilities, embed the outcomes, evaluate new information, close the programme. Governance, Roles and Documents (25% of this free paper): Programme board and sponsoring group, SRO, programme manager, business change manager, and the core MSP documents and information. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Use a real or hypothetical programme with several projects. Set an outcome, map capabilities to benefits, identify the sponsor and business change owners, and work out when each tranche should deliver measurable progress. When reviewing a scenario, separate delivery of a capability from adoption of an outcome. Ask how governance, assurance, risk and benefits tracking would change if a tranche no longer supported the programme's purpose. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free MSP Foundation, 5th Edition practice test has 60 questions and a suggested duration of 60 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View MSP Practitioner, 5th Edition and its current local price. This is a 24-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Programme managers, senior project managers, business change managers and sponsors coordinating several related projects are the natural audience for MSP.

Who should choose it? Foundation builds the common language; Practitioner requires the ability to apply it to a situation. The combined Foundation and Practitioner option is a two-stage study route, not a separate qualification that replaces both examinations. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: scenario based application (Reading a programme scenario and applying MSP correctly rather than reciting theory.) Then move to themes in delivery (Using the 7 themes to diagnose and correct programme problems.). Processes across tranches: Sequencing, tranche boundaries, progressive delivery and closure judgement. Governance in practice: Who decides what, escalation routes, assurance and reporting choices. Benefits and risk judgement: Benefits profiles, measurement, risk responses and value based decisions.

What the practice paper checks: Applying the Principles (20% of this free paper): Applying the 7 MSP principles to realistic programme scenarios and recognizing where a principle is neglected or misapplied. Applying the Themes (20% of this free paper): Applying Organization, Design, Justification, Structure, Knowledge, Assurance and Decisions themes to scenario situations. Applying the Processes (20% of this free paper): Applying the 7 processes across tranches, sequencing judgement and process level decision making. Governance, Roles and Decisions in Practice (20% of this free paper): Programme board decisions, role accountabilities, escalation and assurance judgement in a live programme. Benefits, Risk and Programme Judgement (20% of this free paper): Benefits realisation choices, risk and issue handling, and balanced programme level judgement calls. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Use a real or hypothetical programme with several projects. Set an outcome, map capabilities to benefits, identify the sponsor and business change owners, and work out when each tranche should deliver measurable progress. When reviewing a scenario, separate delivery of a capability from adoption of an outcome. Ask how governance, assurance, risk and benefits tracking would change if a tranche no longer supported the programme's purpose. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free MSP Practitioner, 5th Edition practice test has 70 questions and a suggested duration of 150 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

View MSP Foundation and Practitioner, 5th Edition and its current local price. This is a 44-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Programme managers, senior project managers, business change managers and sponsors coordinating several related projects are the natural audience for MSP.

Who should choose it? Foundation builds the common language; Practitioner requires the ability to apply it to a situation. The combined Foundation and Practitioner option is a two-stage study route, not a separate qualification that replaces both examinations. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: Review the course syllabus on the purchase page.

What the practice paper checks: Use the Foundation and Practitioner papers separately because their assessment objectives differ. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Use a real or hypothetical programme with several projects. Set an outcome, map capabilities to benefits, identify the sponsor and business change owners, and work out when each tranche should deliver measurable progress. When reviewing a scenario, separate delivery of a capability from adoption of an outcome. Ask how governance, assurance, risk and benefits tracking would change if a tranche no longer supported the programme's purpose. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The combined MSP option contains the Foundation and Practitioner study stages. There is no separate combined-paper download. Use both the free MSP Foundation practice test and free MSP Practitioner practice test to assess each stage on its own. Each download has its own short request form, and neither requires a course purchase. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses. The bundle is a learning option for both stages, while the two papers still represent distinct exam preparations.

1 options in this family are listed below with individual course links and the appropriate free assessment pages. Compare the specific role, subject and prerequisites before choosing. The catalogue is organised by credential, while the course pages provide local purchase details and the current syllabus.

View M_o_R 4 Practitioner and its current local price. This is a 24-hour self-paced course in the Learners Ink PeopleCert catalogue. The purchase page shows the price for your market and the available study options. Official exam voucher selection is shown separately at checkout rather than being assumed in the course fee. Risk owners, PMO professionals, programme leads and operational managers can use M_o_R to connect local risk decisions with enterprise objectives.

Who should choose it? This is a risk management route, not an IT service management module. It fits best when you need a consistent approach to identifying, assessing and responding to risk across organisational levels. If you are comparing modules, inspect the syllabus and your existing qualification before placing an order. An advisor can help you compare routes through the enquiry page; the article's enquiry button opens the same Learners Ink lead form without requiring an email to be sent just to ask for a syllabus.

What to study first: m_o_r 4 principles and enablers (The 8 principles and 7 enablers, and how they create and protect measurable value.) Then move to the four perspectives (Strategic, programme, project and operational risk, and their integration.). Risk process: Identify, assess, plan and implement, with communication embedded throughout. Specialisms and techniques: Specialist risk areas plus qualitative and quantitative analysis techniques. Embedding and risk culture: Health checks, maturity models, review cycles and behavioural aspects of risk.

What the practice paper checks: Principles and Framework (20% of this free paper): The 8 M_o_R principles, the 7 enablers leading to measurable value, and applying principles to organizational scenarios. Perspectives (18.5% of this free paper): Strategic, programme, project and operational perspectives, how risk differs and is integrated across each. Risk Processes (15.4% of this free paper): Identify, assess, plan and implement, embedding communication throughout the process, and selecting risk responses. Risk Specialisms and Techniques (15.4% of this free paper): Specialist risk areas and analytical techniques used to quantify and prioritise risk. Embedding, Reviewing and Risk Culture (30.7% of this free paper): Embedding risk management, health checks and maturity reviews, and building a healthy risk culture. The free paper's breakdown is a revision map, not a promise that every future official examination uses exactly the same weighting. Confirm the current official exam details on the linked course page and with PeopleCert before booking.

How to apply the learning: Build a simple risk register for a change programme. Record causes, events, consequences, ownership, response choices and review dates; then challenge whether each response is proportionate to the exposure. Compare strategic, programme, project and operational perspectives. A risk can travel between them; explain who owns it at each level, when it must be escalated and how the response affects the intended outcome. For a useful study record, keep a brief note of the situation, the action you would take, the evidence you relied on and the outcome you would expect. Revisit the note after practice questions expose a gap rather than simply repeating the same mock examination.

The free M_o_R 4 Practitioner practice test has 65 questions and a suggested duration of 135 minutes. Its landing page explains the paper and asks for a short form before the PDF is released. The course purchase is separate from this free paper; downloading a paper does not enrol you or reserve an exam voucher. After attempting a paper, the site invites you to email your answers for a trainer-marked answer key and personalised topic report. The free papers are currently English only, even when the course is available in another language. Browse every free paper or compare all 33 PeopleCert self-paced courses.

The resources hub groups the free tests by certification. Each link below opens its own download page with a short request form, exam overview and PDF access. These are practice papers, not official PeopleCert exam vouchers. No course purchase is required to request a paper. The combined MSP course has two separate tests, one per assessment stage.

Attempt the paper in one sitting, identify topics you missed, then compare the domain breakdown with the relevant course syllabus. If you want a personalised review, follow the instructions on the download page for sending completed answers to the team. Requesting a free test is not permission for automatic marketing follow-up; this guide does not introduce a new follow-up sequence.

• ITIL Experience (Version 5): open the free 40-question practice test, then view the self-paced course.
• ITIL Foundation Bridge (Version 5): open the free 20-question practice test, then view the self-paced course.
• ITIL Product (Version 5): open the free 40-question practice test, then view the self-paced course.
• ITIL Service (Version 5): open the free 40-question practice test, then view the self-paced course.
• ITIL Strategy (Version 5): open the free 40-question practice test, then view the self-paced course.
• ITIL Transformation (Version 5): open the free 40-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Change Enablement: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Continual Improvement: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Deployment Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Incident Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Information Security Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: IT Asset Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Relationship Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Release Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Service Configuration Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Service Desk: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Service Level Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Supplier Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Monitoring and Event Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Problem Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Practitioner: Service Request Management: open the free 20-question practice test, then view the self-paced course.
• ITIL 4 Specialist: Plan, Implement and Control: open the free 60-question practice test, then view the self-paced course.
• ITIL 4 Specialist: Create, Deliver and Support: open the free 40-question practice test, then view the self-paced course.
• ITIL 4 Specialist: Drive Stakeholder Value: open the free 40-question practice test, then view the self-paced course.
• ITIL 4 Specialist: High-Velocity IT: open the free 40-question practice test, then view the self-paced course.
• ITIL 4 Specialist: Collaborate, Assure and Improve: open the free 40-question practice test, then view the self-paced course.
• ITIL 4 Specialist: Monitor, Support and Fulfil: open the free 60-question practice test, then view the self-paced course.
• ITIL 4 Strategist: Direct, Plan and Improve: open the free 40-question practice test, then view the self-paced course.
• ITIL 4 Leader: Digital and IT Strategy: open the free 30-question practice test, then view the self-paced course.
• MSP Foundation, 5th Edition: open the free 60-question practice test, then view the self-paced course.
• MSP Practitioner, 5th Edition: open the free 70-question practice test, then view the self-paced course.
• MSP Foundation and Practitioner, 5th Edition: download the Foundation paper and download the Practitioner paper, then view the combined course.
• M_o_R 4 Practitioner: open the free 65-question practice test, then view the self-paced course.

The PeopleCert self-paced catalogue is offered in English and eleven other languages. English is the default for the markets we serve; other editions are offered where the country availability list supports them. The language of instruction is chosen at purchase and remains fixed during the 365-day access period. Check the available choice on your own country or course page before payment. The free downloadable practice papers linked here are in English only.

A translated course does not mean that a particular exam paper is automatically available in the same language. Confirm the current official exam language for your chosen credential when selecting the voucher. Learners outside the listed countries should not assume a translated edition is purchasable merely because a language hub is public and crawlable.

• English, all served markets: the default catalogue and a safe starting point if no local-language edition is shown.
• German (Deutsch) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• French (Français) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Spanish (Español) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Portuguese (Brazil) (Português do Brasil) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Italian (Italiano) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Dutch (Nederlands) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Danish (Dansk) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Norwegian (Norsk) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Polish (Polski) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Japanese (日本語) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.
• Chinese (中文) course directory: the available edition is determined by the buyer's country on the course page. This hub helps you compare course names before selecting a language at purchase.

Canada offers English and French where the country rules make French available; a learner in Montreal can compare French self-paced study with the local English course page. In Germany and Austria, German is available alongside English. In Belgium, both French and Dutch are listed. In Switzerland, German, French and Italian appear alongside English. These examples describe availability, not different qualifications or a global promise of every language everywhere.

Japan offers Japanese where available, while Taiwan, Hong Kong, Macau and Singapore are included in the Chinese-language availability rules. Mainland China is excluded from this catalogue. There is no Russian-language edition in the current list, so learners in Russia should review English courseware instead. The language directories and the relevant country page are the authoritative way to check a particular purchase.

A team spanning countries should record each learner's country and preferred instruction language before ordering. It is possible for colleagues to study the same accredited syllabus in different editions, yet their courseware and examination language selection still need to be checked person by person. Keep the English-only practice papers separate from the official courseware when preparing a bilingual team study plan.

The course options below sit outside the thirty three-course PeopleCert ITIL, MSP and M_o_R range. Their certification bodies, formal entry rules, product contents and exam arrangements can differ substantially. A self-paced study product can be useful before an instructor-led certification course, but it should never be described as replacing a live attendance requirement when one applies. Use the linked sales page to verify what you are buying.

For all additional self-paced categories, browse courses and browse free resources. Availability and pricing should be checked on the live product page for your country. If you are comparing an agile credential with IT service management, think about the work you want to perform: facilitation and team delivery are different from service operations and governance.

• PMP Certification Training: For experienced project managers preparing for PMI's PMP exam. Compare its project leadership focus with MSP, which is about coordinating related projects to achieve programme benefits. View self-paced study. Open the free practice-test or resources page.
• CAPM Certification Training: For people establishing project management fundamentals before taking on more complex project roles. Its learning path is distinct from the PeopleCert ITIL service management modules. View self-paced study. Open the free practice-test or resources page.
• Certified ScrumMaster (CSM): For Scrum team facilitation. CSM is offered as Live Online training, not a self-paced course. Use its free practice paper to prepare, then check instructor-led attendance requirements on the Agile & Scrum course directory. View Live Online course options. Open the free practice-test or resources page.
• PRINCE2 Foundation and Practitioner: For project governance and method application. Take the Foundation practice paper first, and use the separate Practitioner paper before the applied assessment. View self-paced study. Open the free practice-test or resources page.
• PMI-ACP Certification Training: For agile practitioners who need broader agile approaches rather than one service management practice. Check PMI eligibility separately. View self-paced study. Open the free practice-test or resources page.
• Lean Six Sigma Green Belt: For measurable process improvement, problem definition and data-based decisions. It can complement ITIL continual improvement without standing in for an ITIL credential. View self-paced study. Open the free practice-test or resources page.
• Generative AI and LLM: For learners who want a separate AI study route. Check the course page for its current name, product terms and local price rather than treating it as PeopleCert accredited ITIL courseware. View self-paced study. Open the free practice-test or resources page.

Self-paced study fits irregular schedules and time-zone differences. Live Online adds scheduled contact with an instructor; Classroom is relevant only in locations with a published, bookable cohort. The thirty three PeopleCert courses in this directory are self-paced products. Do not treat a generic delivery-mode comparison as a promise that every one of them has an instructor-led date.

For ITIL 5 Foundation, Learners Ink also lists instructor-led Live Online and Classroom options where those modes are available. Someone starting with ITIL should compare that Foundation experience with the self-paced Version 5 options here. For other certifications such as PMP, the available modes may differ by city. Check the actual course and location page before paying for travel or reserving leave.

Open the self-paced PeopleCert catalogue for the complete list. Choose your course, confirm the country and price shown, select the study language offered there, review any voucher option and continue to the secure checkout. The course-specific links in the directory above lead to direct e-learning sales pages rather than to unavailable classroom dates.

Buyers in Canada, the United Kingdom, Australia and India can use their country catalogue to compare fees. If a linked country address changes, the global catalogue remains the starting point. Do not infer a price from another country's page or assume the same language options follow a learner abroad.

A team buyer should use the corporate training enquiry to discuss seat count, countries, languages and billing. Individual learners can request the syllabus through the enquiry button below. The refund policy explains terms to check before checkout. If you are not ready to buy, the free papers are available through the resources library.