Free practice test

Free ITIL 4 Practitioner: Change Enablement practice test, with a free personalised score report.

Exam-aligned, 20 questions, 30 minutes, pass mark 65% (13 / 20). Mapped to the full official PeopleCert syllabus. You download the question paper right away, then email your answers to info@learnersink.com and our certified trainers send back your personalised score report with the full answer key and rationales.

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Questions
20
Duration
30 minutes
Pass mark
65% (13 / 20)
Awarded by
PeopleCert

ITIL 4 Practitioner: Change Enablement domain weightage

Topic-by-topic breakdown used by PeopleCert on the live exam.

Purpose and key concepts
25%

Purpose of the change enablement practice, scope, key terms and how it contributes to value.

Change types and authorities
25%

Standard, normal and emergency changes, change models, change authorities and the change schedule.

Practice success factors and metrics
25%

Practice success factors, key metrics, maturity and capability development for change enablement.

Value streams, roles and integration
25%

Where change enablement fits in value streams, roles and responsibilities, and integration with other practices.

Syllabus covered in the practice test

Purpose, scope and terminology

Change, change enablement, change model, remediation and the balance between speed and risk.

Change models and authorities

Choosing the right model, assessing and authorising changes, handling emergency change.

Planning and scheduling

Change schedule, collision detection, freeze periods and communication.

Metrics and success factors

Change success rate, failed change rate, lead time and practice capability levels.

Integration and automation

Links with release, deployment, incident and problem management, and the role of automation.