Free practice test

Free ITIL 4 Practitioner: Continual Improvement practice test, with a free personalised score report.

Exam-aligned, 20 questions, 30 minutes, pass mark 65% (13 / 20). Mapped to the full official PeopleCert syllabus. You download the question paper right away, then email your answers to info@learnersink.com and our certified trainers send back your personalised score report with the full answer key and rationales.

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  • Free personalised, topic-wise score report from a certified trainer
  • Topic-wise weightage and syllabus breakdown
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Questions
20
Duration
30 minutes
Pass mark
65% (13 / 20)
Awarded by
PeopleCert

ITIL 4 Practitioner: Continual Improvement domain weightage

Topic-by-topic breakdown used by PeopleCert on the live exam.

Purpose and key concepts
25%

Purpose of the continual improvement practice, scope, and its relationship with the service value system.

The continual improvement model
25%

The seven steps of the model, from vision to keeping the momentum going, and how each step is applied.

Continual improvement register and prioritization
25%

Capturing, sizing, prioritising and tracking improvement opportunities through the register.

Methods, metrics and culture
25%

Improvement methods, measurement, benefits realisation and building an improvement culture.

Syllabus covered in the practice test

Purpose and scope

Why continual improvement is everybody's responsibility and how it sits in the service value chain.

The continual improvement model

Applying the seven questions to real improvement initiatives.

The improvement register

Capturing ideas, sizing effort and value, prioritising and reporting.

Improvement methods

Lean, agile, DevOps and problem solving techniques applied to service improvement.

Metrics and culture

Success factors, measurement pitfalls, leadership behaviours and sustaining momentum.