Refund Policy

We want every learner to walk away with a certification, the skills behind it, and a clear conscience about their investment. This Refund Policy sets out, in plain language, when and how we issue refunds, when we issue credits instead, and what is non-refundable from the day you pay. It applies to all individual enrolments on www.learnersink.com and forms part of our Terms of Service. Corporate orders under a signed SOW are governed by that SOW.

1. The 7-day cooling-off window

If you have paid for a cohort and have not yet attended any live session, downloaded the e-learning videos, or had an exam voucher issued in your name, you may cancel within 7 calendar days of payment for a full refund of the fees paid, less any non-recoverable payment-gateway charge (typically 2.9% plus a fixed amount) and less any taxes already remitted to the government on your invoice. To exercise this right, email billing@learnersink.com from the address you used at enrolment with the subject line "Cooling-off cancellation: order #...". Refunds are credited back to the original payment method within 7 to 10 business days of approval.

2. Cancellation more than 14 days before cohort start

If you cancel 14 or more days before your scheduled cohort start date and the cooling-off window above does not apply (because you missed the 7-day deadline), you may choose between two options: a refund of 85% of the fee, net of payment gateway and tax remittances; or a 100% credit valid for 12 months that you can use against any future Learners Ink cohort, e-learning course, or exam voucher.

3. Cancellation between 14 and 7 days before cohort start

For cancellations made between 14 and 7 days before the cohort start date, you may receive a refund of 50% of the fee, net of payment gateway and tax remittances; or a 90% credit valid for 12 months. We adopt this structure because most instructor and venue commitments crystallise inside this window.

4. Cancellation within 7 days of cohort start, no-show and abandonment

Cancellations within 7 days of cohort start, no-show on day one, and abandonment after partial attendance are non-refundable. In recognition that life happens, we offer a one-time goodwill transfer: you may move to any other cohort within 6 months of the original start date subject to a re-enrolment processing fee equal to 25% of the original fee. The transfer is conditional on at least one open seat in the receiving cohort and may be declined for sold-out cohorts.

5. Exam vouchers

Once an exam voucher has been requested from or issued by the accreditation body (PMI, AXELOS, PeopleCert, Scrum Alliance, IIBA, IASSC, ISC2, EC-Council, AWS, Microsoft), the voucher portion of your fee becomes non-refundable. This is because the accreditation body charges us at the moment of issuance and does not allow reversal. If you cancel after voucher issuance, the refund or credit calculated above will be reduced by the published voucher list price.

6. E-learning self-paced courses

Self-paced e-learning subscriptions are refundable in full only inside the 7-day cooling-off window above, and only if you have streamed less than 10% of the total video runtime, completed no graded assessment, and not downloaded the practice question bank. Once any of these thresholds is crossed, e-learning is non-refundable but remains accessible for the full subscription period you paid for (typically 365 days).

7. Rescheduled or cancelled cohorts by Learners Ink

On the very rare occasion that Learners Ink reschedules or cancels a cohort (instructor unavailability, force majeure, low enrolment), you may choose a full refund of fees paid, including payment gateway charges, or a 100% credit toward any other cohort within 12 months. We never pass operational risk to our learners.

8. Currency and gateway fees

Refunds are processed in the original currency of payment. Foreign-exchange differences and bank charges on either side are outside our control and are borne by the learner. Where the gateway charges a non-refundable processing fee on the original transaction (Razorpay, Stripe, PayPal each charge 1.5% to 4.4%), the equivalent amount is deducted from the refund.

9. How to request

Email billing@learnersink.com from the address you used at enrolment, with your order ID, cohort ID, reason for cancellation, and your preferred outcome (refund or credit). We aim to acknowledge within 1 business day, decide within 5 business days, and credit refunds within 7 to 10 business days of approval. You will receive a written confirmation with the refund amount, FX rate (if applicable) and bank reference number.

10. Chargebacks

We ask that you contact us first before initiating a card chargeback or PayPal dispute, since our team can usually resolve the matter faster than the bank. Initiating a chargeback while you are still attending sessions, after voucher issuance, or after course completion will be treated as a breach of these terms and may be defended in writing, including with attendance logs, IP records, watermark traces, and signed acceptance receipts.

11. Goodwill and edge cases

If your circumstances genuinely fall outside the above (serious illness with medical certificate, bereavement, forced relocation, deployment), tell us. We have a small goodwill budget and will make a fair, common-sense decision documented in writing. We are not a bureaucratic company and our team is empowered to do the right thing.

12. Governing terms

This Refund Policy is governed by the laws of India and the dispute resolution clause in our Terms of Service applies. Mandatory consumer protection rules of your country of residence are preserved.

Questions: billing@learnersink.com. Call us: +1-408-444-7579 (USA),+44-1233-800689 (UK),+61-741869196 (Australia),+91-7975864186 (India).