Free practice test

Free ITIL 4 Practitioner: Supplier Management practice test, with a free personalised score report.

Exam-aligned, 20 questions, 30 minutes, pass mark 65% (13 / 20). Mapped to the full official PeopleCert syllabus. You download the question paper right away, then email your answers to info@learnersink.com and our certified trainers send back your personalised score report with the full answer key and rationales.

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  • Free personalised, topic-wise score report from a certified trainer
  • Topic-wise weightage and syllabus breakdown
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Questions
20
Duration
30 minutes
Pass mark
65% (13 / 20)
Awarded by
PeopleCert

ITIL 4 Practitioner: Supplier Management domain weightage

Topic-by-topic breakdown used by PeopleCert on the live exam.

Purpose and key concepts
25%

Purpose of the supplier management practice, sourcing strategies, supplier types and value networks.

Supplier selection and contracts
25%

Evaluation criteria, tendering, contract terms, underpinning contracts and exit provisions.

Supplier performance and risk
25%

Performance reviews, scorecards, supplier risk, dependency and relationship management.

Practice success factors, metrics and integration
25%

Success factors, supplier metrics, and integration with service level, security and asset practices.

Syllabus covered in the practice test

Purpose, scope and terminology

Supplier, sourcing, value network and the role of suppliers in service value co-creation.

Sourcing strategy and selection

Insourcing, outsourcing, multi-sourcing and structured supplier evaluation.

Contracts and agreements

Underpinning contracts, service credits, governance clauses and exit planning.

Performance and risk management

Scorecards, reviews, escalation, concentration risk and business continuity.

Metrics and integration

Supplier performance measures and links to service level, security and IT asset management.