Free ITIL 4 Specialist: Create, Deliver and Support practice test, with a free personalised score report.
Exam-aligned, 40 questions, 90 minutes, pass mark 70% (28 / 40). Mapped to the full official PeopleCert syllabus. You download the question paper right away, then email your answers to info@learnersink.com and our certified trainers send back your personalised score report with the full answer key and rationales.
- Realistic question stems and distractors
- Answer key and detailed rationales emailed when you submit your answers
- Free personalised, topic-wise score report from a certified trainer
- Topic-wise weightage and syllabus breakdown
- Tips on time management and scoring strategy
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ITIL 4 Specialist: Create, Deliver and Support domain weightage
Topic-by-topic breakdown used by PeopleCert on the live exam.
Designing and mapping value streams from demand through to a delivered, supported service.
Team capabilities, culture, developer experience, communication and collaboration across silos.
Service design, software development, deployment, release, monitoring, incident, problem and knowledge practices.
Managing work queues, shift left, automation, buy versus build and continuous improvement of value streams.
Syllabus covered in the practice test
How ITIL 4 practices combine to create, deliver and support services end to end.
Building effective, collaborative teams and a positive developer and support experience.
Mapping the flow of work for new services and for user support, and removing waste.
Work in progress limits, shift left, swarming and demand management.
Buy versus build decisions, service integration and automating the value stream.
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