Free ITIL 4 Practitioner: Relationship Management practice test, with a free personalised score report.
Exam-aligned, 20 questions, 30 minutes, pass mark 65% (13 / 20). Mapped to the full official PeopleCert syllabus. You download the question paper right away, then email your answers to info@learnersink.com and our certified trainers send back your personalised score report with the full answer key and rationales.
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- Free personalised, topic-wise score report from a certified trainer
- Topic-wise weightage and syllabus breakdown
- Tips on time management and scoring strategy
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ITIL 4 Practitioner: Relationship Management domain weightage
Topic-by-topic breakdown used by PeopleCert on the live exam.
Purpose of the relationship management practice, stakeholders, value co-creation and relationship types.
Identifying and mapping stakeholders, engagement plans, communication channels and feedback loops.
Setting realistic expectations, negotiation, escalation paths and resolving conflict constructively.
Success factors, satisfaction and trust metrics, and integration with service level and supplier practices.
Syllabus covered in the practice test
Relationship management in the ITIL 4 service value system and its role in value co-creation.
Mapping influence and interest, segmentation and relationship portfolios.
Engagement plans, regular reviews, feedback capture and transparency.
Negotiating commitments, handling complaints and de-escalating conflict.
Satisfaction, trust and retention measures, and links to service level and supplier management.
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