Free practice test

Free ITIL 4 Strategist: Direct, Plan and Improve practice test, with a free personalised score report.

Exam-aligned, 40 questions, 90 minutes, pass mark 70% (28 / 40). Mapped to the full official PeopleCert syllabus. You download the question paper right away, then email your answers to info@learnersink.com and our certified trainers send back your personalised score report with the full answer key and rationales.

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  • Topic-wise weightage and syllabus breakdown
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Questions
40
Duration
90 minutes
Pass mark
70% (28 / 40)
Awarded by
PeopleCert

ITIL 4 Strategist: Direct, Plan and Improve domain weightage

Topic-by-topic breakdown used by PeopleCert on the live exam.

Direction, governance and compliance
20%

Setting direction through vision, mission, policies and controls, plus governance, risk and compliance in ITIL 4.

Planning and decision making
20%

Cascading goals and objectives, planning horizons, decision making and value driven prioritisation.

Continual improvement methods
20%

The continual improvement model, lean, agile and resilient approaches, and building improvement into daily work.

Measurement and reporting
20%

Measurement models, indicators and metrics, reporting hierarchies and avoiding measurement dysfunction.

Organizational change management
20%

Communication, stakeholder engagement, sponsorship, resistance management and reinforcing change.

Syllabus covered in the practice test

Direction and governance

Vision, mission, policies, controls and how governance shapes service management.

Planning and decision making

Goal cascades, planning horizons and value based decisions across the organisation.

Continual improvement

Applying the improvement model with lean, agile and resilient methods.

Measurement and reporting

Designing indicators that drive the right behaviours and reporting them well.

Organizational change management

Sponsorship, communication, resistance and embedding lasting change.