ITIL® 4 Strategist: Direct, Plan, and Improve

This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.

The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.

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Course Overview

What will you learn keyboard_arrow_down
- - check Apply the key concepts of Direct, Plan and Improve
  - check Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
  - check Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
  - check Understand and know how to use the key principles and methods of continual improvement for all types of improvements
  - check Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
  - check Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
  - check Understand and know how to direct, plan and improve value streams and practices
Prerequisites keyboard_arrow_down
- check Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition. ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.
Course Exam Format keyboard_arrow_down
- Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition.
  ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.

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Who can do ITIL® 4 Strategist: Direct, Plan, and Improve

This DPI ITIL Strategist course is aimed at IT leaders and managers at all organizational levels who are pursuing either the ITIL Managing Professional (MP) or ITIL Strategic Leader (SL) designation or those involved in shaping IT direction and strategy. The ITIL Strategist certification also well-suited for professionals continuing their journey in IT service management, ITSM managers, ITSM practitioners managing IT-enabled products and services, those responsible for the end-to-end delivery of IT-enabled products and services, and existing ITIL qualification holders wishing to expand their knowledge.

Features

check Courseware Approved by PEOPLECERT
check Course fee includes Foundation exam fee
check 2 sample papers to practice for the certification exam
check 100% Money Back Guarantee*
check Tips and Techniques to Clear ITIL® certification
check 24/7 support via email, online chat, telephone.

Course Outline & FAQ's

- check Module 1: DPI Key Concepts
  
  Lesson 1 – DPI Key Terms
  Lesson 2 – Key Concept Differentiation
- check Module 2: DPI Scope, Key Principles and Methods
  
  Lesson 1 – Objectives, Requirements, Decisions
  Lesson 2 – How to Define Effective Policies, Controls, and Guidelines
- check Module 3: The Role of Governance, Risk, and Compliance
  
  Lesson 1 – DPI and Risk Management
  Lesson 2 – DPI and Governance
- check Module 4: Focus on Improvement
  
  Lesson 1 – Creating the Context for Improvement
  Lesson 2 – The Continual Improvement Model Part 1
  Lesson 3 – The Continual Improvement Model Part 2
  Lesson 4 – Assessment
  Lesson 5 – Building a Business Case
  Lesson 6 – Improvement Reviews and Embedding Improvement
- check Module 5: Focus on Organizational Change Management
  
  Lesson 1 – Introduction to OCM Part 1
  Lesson 2 – Introduction to OCM Part 2
  Lesson 3 – Introduction to OCM Part 3
  Lesson 4 – OCM and Communication Part 1
  Lesson 5 – OCM and Communication Part 2
  Lesson 6 – Establishing Interfaces Across the Value Chain
- check Module 6: DPI, Measurement and Reporting
  
  Lesson 1 – Measurement and Reporting Part 1
  Lesson 2 – Measurement and Reporting Part 2
- check Module 7: DPI, Value Streams and Practices
  
  Lesson 1 – Differences Between Value Streams and Practices
  Lesson 2 – Methods and Techniques Part 1
  Lesson 3 – Methods and Techniques Part 2
  Lesson 4 – Methods and Techniques Part 3

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ITIL® 4 Strategist: Direct, Plan, and Improve

Course Overview

Who can do ITIL® 4 Strategist: Direct, Plan, and Improve

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Course Outline & FAQ's

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