Free ITIL 4 Specialist: Create, Deliver and Support Practice Test for Download: Full Length 40 Question Mock Exam for 2026

Full length, 40 questions, 90 minutes, weighted to the live syllabus. Share a few details on the download page and the question paper plus a printable answer sheet are yours right away. Download the Free ITIL 4 Specialist: Create, Deliver and Support Practice Test or browse all free practice tests.

The paper pairs with the ITIL 4 Specialist: Create, Deliver and Support self-paced e-learning course, which includes the accredited courseware and the official PeopleCert exam voucher. You do not need to buy anything to use the practice test.

Step 1. Download the full paper. Complete the short form on the download page and the PDF is released immediately and emailed to you as well. No card details, no subscription, no trial.

Step 2. Sit it under exam conditions. Block 90 uninterrupted minutes. That is roughly 135 seconds per question, which is the pace the real paper sets. No notes, no phone, no pausing to look things up.

Step 3. Email your answers to info@learnersink.com with your name, city, country, mobile number and the date you sat the paper. A certified trainer reviews your submission personally and replies with two things, both free.

• The complete answer key, with a written rationale for every question covering why the correct option is right and why each distractor fails
• A free personalised score report, scored syllabus area by syllabus area, with a clear verdict and a study plan sized to your gap

Specialist papers are not recall tests. Forty questions in ninety minutes sounds generous, and it is, because most items are scenario framed: you are given an organisation with constraints and asked what a service manager should do next. Reading the scenario properly is half the work.

Candidates who came through self-paced e-learning tend to be strong on structure and weaker on judgement, simply because nobody has argued with them about a borderline case. The paper is deliberately built with distractors that are defensible but second best.

Seventy percent is a real bar. Twelve wrong answers fails you, and it is normal to burn four or five on wording alone. A weighted full length rehearsal is the only reliable way to find out whether your margin is comfortable or imaginary.

Every question is tagged by syllabus area and topic. That tagging is what makes the personalised score report possible, and it is the feature that separates this paper from a generic online quiz.

The paper follows the published weighting rather than spreading questions evenly. That matters, because a weakness in a heavily weighted area costs several times more than the same weakness in a light one, and a single overall percentage hides the difference entirely.

Use the table below to sanity check your revision plan before you sit the paper, then compare it against your score report afterwards.

These are the topics the paper draws on most heavily. If any line reads as unfamiliar, work through that part of the self-paced course before taking the test, otherwise the score report will simply tell you what you already know.

• Planning and building a service value stream: How ITIL 4 practices combine to create, deliver and support services end to end.
• Team culture and capabilities: Building effective, collaborative teams and a positive developer and support experience.
• Value stream mapping: Mapping the flow of work for new services and for user support, and removing waste.
• Managing queues and prioritisation: Work in progress limits, shift left, swarming and demand management.
• Sourcing and automation: Buy versus build decisions, service integration and automating the value stream.

A certified trainer reviews your paper by hand. Nothing useful is held back behind a payment page, and there is no upsell attached to the report.

• Your headline result: raw score out of 40, percentage, and a clear verdict of Exam Ready, Borderline or More Preparation Needed against the 70% (28 / 40) pass mark
• A syllabus area breakdown: questions attempted, questions correct and percentage for each area, each marked Strong, Adequate or Needs Work
• Your strengths, so you stop over revising material you have already mastered
• Your priority focus areas, ranked worst first and shown against their exam weight, so effort goes where the marks are
• Every incorrect answer grouped by topic, so you can see whether your errors cluster or scatter
• A recommended study plan of one to four weeks, scaled to the size of your gap

Sit the full ninety minutes in one block, no pausing, no notes. Mark anything you answered on instinct, then check whether your instinct held. The score report groups your errors by syllabus area so you can see whether the losses are concentrated or scattered.

The self-paced route is flexible, which is its strength and its risk. Without a cohort or a trainer setting the pace, most learners book the exam when they feel ready rather than when the evidence says they are ready. A weighted full length paper converts a feeling into a number, and the score report converts the number into a plan.

The ITIL 4 Specialist: Create, Deliver and Support self-paced course is available in twelve languages of instruction: English, German, French, Spanish, Brazilian Portuguese, Italian, Dutch, Danish, Norwegian, Polish, Japanese and Chinese. The fee, the syllabus and the duration are identical in every language, and you can sit the official exam in the language you studied in.

One note on this free practice test: the question paper and the answer key are provided in English only, whichever language you study in. Browse the self-paced e-learning catalogue to pick your language.

Email your completed answers with your name, city, country, mobile number and the date you sat the paper. A certified trainer will send the answer key and your personalised score report at no cost. Email My Answers to info@learnersink.com.

Not downloaded it yet? Get the free ITIL 4 Specialist: Create, Deliver and Support practice test here.