Conflict Management - Self-Paced E-Learning Course
Learn Conflict Management at your own pace with HD video lectures, 500+ practice questions, downloadable cheat sheets and mentor support, fully aligned with Learners Ink Skills Training, industry-aligned curriculum.
What's Inside the Conflict Management E-Learning Program
Self-Paced HD Video Library
On-demand access to full curriculum recordings, organised module by module.
Practice Tests with Explanations
Hundreds of exam-style questions with detailed rationales for every answer.
Downloadable Study Resources
PDF formula sheets, mind maps, glossaries and process charts to revise offline.
Mobile + Desktop Access
Learn on iOS, Android, tablet or laptop. Pick up exactly where you left off.
Mentor Support on Demand
Email and chat support from certified instructors for doubt resolution.
Certificate of Completion
Earn a verifiable Learners Ink certificate to attach to your application.
Conflict Management Self-Paced Curriculum
Modular content mapped to Learners Ink Skills Training, industry-aligned curriculum. Watch on any device, revisit any chapter, anytime.
Day 1, Module 1: Conflict Foundations and Self-Awareness
- Task vs relationship vs process conflict
- Cost of unresolved conflict (attrition, grievances, project delays)
- Conflict as a source of ideas and innovation
- Competing, avoiding, accommodating, compromising, collaborating
- When each style is appropriate
- Live TKI self-diagnostic and peer feedback
Day 1, Module 2: Difficult Conversations and NVC
- What Happened conversation
- Feelings conversation
- Identity conversation
- Observation, Feeling, Need, Request
- Empathic listening
- Distinguishing observation from evaluation
Day 1, Module 3: Mediation and Principled Negotiation
- Convening and pre-meetings
- Opening statement, uninterrupted time, exchange
- Agenda setting, options, agreement drafting
- Two-party workplace mediation
- Co-mediation vs shuttle mediation
- Peer critique and instructor debrief
Day 1, Module 4: Team, Cross-Cultural Conflict and Assessment
- Lencioni's Five Dysfunctions
- Healthy conflict norms and working agreements
- Retrospective as conflict surfacing tool
- Erin Meyer culture map (disagreement, feedback, hierarchy)
- High-context vs low-context communication
- Cultural intelligence in mixed teams
Who This Program Is For
- New Managers
- Experienced Managers and Directors
- HR Business Partners
- L&D Partners
- Project and Program Managers
- Scrum Masters and Agile Coaches
What You'll Achieve
- Know Your Conflict Style
- Regulate Under Pressure
- Difficult Conversations Model
- Mediate Between Two Parties
- Non-Violent Communication
- Team Conflict Resolution
- Principled Negotiation
- Manage Up-and-Sideways Conflict
Frequently Asked Questions
Start Your Conflict Management Journey Today
Instant access, 12 months to complete, mentor support throughout. Enrol and start learning in under 5 minutes.