ITIL 5 Managing Professional Certification Training - Self-Paced E-Learning Course
Learn ITIL 5 MP at your own pace with HD video lectures, 500+ practice questions, downloadable cheat sheets and mentor support, fully aligned with PeopleCert ATO, ITIL 5 MP.
What's Inside the ITIL 5 MP E-Learning Program
Self-Paced HD Video Library
On-demand access to full curriculum recordings, organised module by module.
Practice Tests with Explanations
Hundreds of exam-style questions with detailed rationales for every answer.
Downloadable Study Resources
PDF formula sheets, mind maps, glossaries and process charts to revise offline.
Mobile + Desktop Access
Learn on iOS, Android, tablet or laptop. Pick up exactly where you left off.
Mentor Support on Demand
Email and chat support from certified instructors for doubt resolution.
Certificate of Completion
Earn a verifiable Learners Ink certificate to attach to your application.
ITIL 5 MP Self-Paced Curriculum
Modular content mapped to PeopleCert ATO, ITIL 5 MP. Watch on any device, revisit any chapter, anytime.
Module 1: Create, Deliver and Support (CDS)
- Value-stream design and mapping
- End-to-end flow from idea to support
- AI-augmented value-stream observability
- Service design practice in depth
- Service validation and testing
- Release and deployment management
Module 2: Drive Stakeholder Value (DSV)
- Explore, Engage, Offer, Agree, Onboard, Co-create, Realise
- Journey artefacts and metrics
- Service relationship management practice
- Business relationship management
- Supplier and partner management
- Customer and user experience design
Module 3: High Velocity IT (HVIT)
- Valuable investments, fast development, resilient operations, co-created value, assured conformance
- DevOps Topologies
- SRE error budgets and SLOs
- Platform engineering inside ITIL 5
- Observability pillars
- AIOps anomaly detection
Module 4: Direct, Plan and Improve (DPI)
- Direction, plan, improve model
- Vision, mission and OKRs
- Governance bodies
- Risk management practice
- Compliance and audit readiness
- CI model across portfolios
Module 5: AI-Augmented Service Management, Sustainability and Exam Strategy
- AIOps at managerial depth
- AI in change-risk scoring
- Responsible AI guardrails for services
- Carbon-aware service operations
- Sustainability KPIs
- Digital ethics in service design
Who This Program Is For
- Service Management Leaders and Heads of Service
- Service Operations and SRE Managers
- Service Design and Transition Managers
- Service Delivery and Customer Success Directors
- IT Strategy and Portfolio Leaders
- Transformation Program Directors
What You'll Achieve
- Create, Deliver, Support (CDS)
- Drive Stakeholder Value (DSV)
- High Velocity IT (HVIT)
- Direct, Plan, Improve (DPI)
- Service Value Streams in Depth
- Governance, Risk and Resilience
- Continual Improvement at Scale
- Integrate with DevOps and SRE
Frequently Asked Questions
More IT Service Management E-Learning
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Instant access, 12 months to complete, mentor support throughout. Enrol and start learning in under 5 minutes.