ITIL 5 Foundation Certification Training - Self-Paced E-Learning Course
Learn ITIL 5 Foundation at your own pace with HD video lectures, 500+ practice questions, downloadable cheat sheets and mentor support, fully aligned with PeopleCert ATO, ITIL 5 Foundation.
What's Inside the ITIL 5 Foundation E-Learning Program
Self-Paced HD Video Library
On-demand access to full curriculum recordings, organised module by module.
Practice Tests with Explanations
Hundreds of exam-style questions with detailed rationales for every answer.
Downloadable Study Resources
PDF formula sheets, mind maps, glossaries and process charts to revise offline.
Mobile + Desktop Access
Learn on iOS, Android, tablet or laptop. Pick up exactly where you left off.
Mentor Support on Demand
Email and chat support from certified instructors for doubt resolution.
Certificate of Completion
Earn a verifiable Learners Ink certificate to attach to your application.
ITIL 5 Foundation Self-Paced Curriculum
Modular content mapped to PeopleCert ATO, ITIL 5 Foundation. Watch on any device, revisit any chapter, anytime.
Module 1: Service Management in the AI Era
- Service, product, value, outcome, output, cost, risk
- Service relationships and service offerings
- Value co-creation across stakeholders
- Why ITIL 5 now: AI, sustainability, hybrid work
- Utility and warranty
- Customer, user, sponsor, service consumer
Module 2: The 7 Guiding Principles
- Who is the service consumer
- Stakeholder value perception
- Customer experience and user experience
- Assess current state objectively
- Build on existing services and practices
- Measure baseline before changing
Module 3: The Four Dimensions of Service Management
- Roles, responsibilities, structures
- Culture, leadership and competence
- Workforce and talent management
- Technologies supporting service management
- AI, machine learning, AIOps, ChatOps
- Information architecture and data quality
Module 4: The Service Value System and Service Value Chain
- Inputs: opportunity and demand
- Outputs: value
- Components: guiding principles, governance, SVC, practices, continual improvement
- Direct, monitor, evaluate
- Aligning to organisational strategy
- Risk appetite and compliance
Module 5: ITIL Practices (Foundation Depth)
- Continual Improvement (detail)
- Information Security Management (detail)
- Relationship Management (detail)
- Supplier Management (detail)
- Risk Management, Knowledge Management, Strategy Management, Architecture Management, Portfolio Management, Project Management, Service Financial Management, Workforce and Talent Management, Organisational Change Management, Measurement and Reporting, Business Analysis
- Service Desk (detail)
Module 6: AI-Augmented ITSM, Sustainability and Exam Strategy
- AIOps: anomaly detection and event correlation
- ChatOps and conversational interfaces on Service Desk
- AI-assisted change risk scoring
- AI in problem management and trend analysis
- Guardrails: bias, hallucination, governance
- Sustainability as a service dimension
Who This Program Is For
- IT Service Desk Staff and Team Leads
- Incident, Problem and Change Managers
- ITSM Consultants and ITSM Tool Admins
- Business Analysts and Service Designers
- Project and Program Managers
- DevOps and SRE Engineers
What You'll Achieve
- Service Value System (SVS)
- Four Dimensions of Service Management
- Guiding Principles
- Service Value Chain
- 34 ITIL Practices
- AI-Augmented Service Management
- Sustainability and Digital Ethics
- Value Co-Creation
Frequently Asked Questions
More IT Service Management E-Learning
Start Your ITIL 5 Foundation Journey Today
Instant access, 12 months to complete, mentor support throughout. Enrol and start learning in under 5 minutes.