Skills Covered
36+ IT Service Management Skills You Will Build
Core ITIL 4 Specialist: Plan, Implement and Control competencies aligned to the latest PeopleCert exam blueprint, ready to apply on day one.
ITIL 4 Plan, Implement and ControlChange EnablementRelease ManagementDeployment ManagementService Configuration ManagementIT Asset ManagementProject Management PracticeRisk Management PracticeWorkforce and Talent ManagementOrganisational Change ManagementValue Stream MappingService Value SystemContinual Improvement ModelConfiguration Management Database (CMDB)Definitive Media LibraryChange Advisory Board DesignStandard Change ModelsEmergency Change HandlingRelease Trains and CadenceBlue-Green and Canary DeploymentRollback and Remediation PlanningAsset Lifecycle and DisposalSoftware Licence ComplianceAudit Evidence and TraceabilitySegregation of DutiesControl Measures and KPIsRisk Registers and AppetiteCapacity Planning for ChangeAutomation GuardrailsAIOps AwarenessDevOps AlignmentSite Reliability Engineering AwarenessITSM Tooling (ServiceNow, Jira Service Management, BMC, Freshservice)Stakeholder EngagementCommunication PlanningBenefits Realisation