ITIL® 4 Strategist: Direct, Plan, and Improve in USA, Columbus, OH
This ITIL 4 Strategist: Direct, Plan and Improve (DPI) course provides individuals with the practical skills necessary to create a 'learning and improving' IT organization, with a strong and effective strategic direction. It covers the influence and impact of Agile and Lean ways of working, and how they can be leveraged to an organization's advantage. It will provide practitioners with a practical and strategic method for planning and delivering continual improvement with necessary agility.
The course prepares you for the ITIL® 4 Strategist: Direct, Plan & Improve exam, a crossover exam that fullfills a core requirement of both the ITIL 4 Managing Professional (MP) and Strategic Leader (SL) certifications.
What will you learn?
- Apply the key concepts of Direct, Plan and Improve
- Understand the scope of what is to be directed and/or planned, and know how to use key principles and methods of direction and planning
- Understand the role of governance, risk and control know how to integrate the principles and methods into the service value system
- Understand and know how to use the key principles and methods of continual improvement for all types of improvements
- Understand and know how to use the key principles and methods of Communication and Organizational Change Management to direction, planning and improvement
- Understand and know how to use the key principles and methods of measurement and reporting in direction, planning and improvement
- Understand and know how to direct, plan and improve value streams and practices
Pre-requisites
Learners must have an ITIL 4 Foundation certificate, or have attended and passed ITIL 4 Managing Professional Transition. ITIL v3 or previous versions of ITIL Foundation certificates are NOT a valid prerequisite.
Who can do ITIL DPI Certification Training?
- IT Professionals
- Business Managers
- Business Process Owners
- Project Managers
- ITSM Managers
- IT Professionals in Digital
- IT Professionals in Product
- IT Professionals in Development
- IT Professionals in Service
- Professionals Transitioning to ITIL 4
Exam Format
The ITIL 4 Strategist – DPI Certification exam is an online, closed-book exam.
The format is:
- Type: Multiple Choice Questions
- Number of questions: 40
- Duration: 90 minutes
- Pass mark: 70% (need to get 28 right out of a total of 40)
Module 1: DPI Key Concepts
- DPI Key Terms
- Key Concept Differentiation
Module 2: DPI Scope, Key Principles and Methods
- Objectives, Requirements, Decisions
- How to Define Effective Policies, Controls, and Guidelines
Module 3: The Role of Governance, Risk, and Compliance
- DPI and Risk Management
- DPI and Governance
Module 4: Focus on Improvement
- Creating the Context for Improvement
- The Continual Improvement Model Part 1
- The Continual Improvement Model Part 2
- Assessment
- Building a Business Case
- Improvement Reviews and Embedding Improvement
Module 5: Focus on Organizational Change Management
- Introduction to OCM Part 1
- Introduction to OCM Part 2
- Introduction to OCM Part 3
- OCM and Communication Part 1
- OCM and Communication Part 2
- Establishing Interfaces Across the Value Chain
Module 6: DPI, Measurement and Reporting
- Measurement and Reporting Part 1
- Measurement and Reporting Part 2
Module 7: DPI, Value Streams and Practices
- Differences Between Value Streams and Practices
- Methods and Techniques Part 1
- Methods and Techniques Part 2
- Methods and Techniques Part 3
What do I accomplish after completing the ITIL 4 Strategist DPI Course?
Our ITIL 4 Strategist DPI Certification training has been designed to help you enable service value streams with agility in the enterprise. By the end of the course you will:
- Build essential service management skills beyond the Foundation level
- Gain the expertise to build a ‘learning, improving’ IT org with an effective strategic direction
- Acquire practical tools and strategies to deliver continual improvement with agility
- Leverage the influence and impact of Agile and Lean for the organization’s benefit
How does an ITIL 4 Strategist DPI Certification help me?
The ITIL 4 Strategist – DPI Certification helps you:
- Get a better understanding of how to enhance IT services within an organization
- Be more informed about IT service management
- Adapt the ITIL framework to your organizational structure
- Enhance your earning potential
- Aim for higher ITIL certifications and elevate your ITSM career
What are the prerequisites for the ITIL® 4 Strategist Direct, Plan and Improve Course?
ITIL 4 Foundation or ITIL 4 Managing Professional Transition certification is a prerequisite to take this course Accredited training for the CDS module is necessary for a complete understanding of core material
Guy Hawkins
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