Conflict Management Training in USA, Columbus, OH
Conflict Management and Communication Skills provides you with effective tools to manage stressful situations in the workplace and become a highly successful person and leader. Learn to build conflict resolution techniques that work, and manage complex team dynamics with sensitivity and firmness.
What will you learn?
- Recognise the factors that cause conflict to escalate so those factors can be managed better
- Use strategies and tools to manage and reduce customers’ anger
- Turn confrontations into simple conversations
- Explore Aggressive, Passive and Assertive approaches and the consequence of each response
- How to deal with difficult team members
- Learn effective conflict resolution methods and best practices for managing conflicts
- How to build trust and credibility with colleagues and team members
- Learn to hold difficult conversations calmly and assertively
Pre-requisites
There are no specific prerequisites for this course
Who can do Conflict Management Training?
- Team Leaders/Supervisors
- Junior Managers
- Middle Managers
- Senior Managers
- Senior Leaders
- Anyone Who wants to Learn
Course Outline
- The intention behind every conflict-The cause and effect of the conflict. How did it happen? What were the consequences?
- Mindset Change – Why is it important for this change? Changes are needed for progression in life. Get rid of old habits that prevent you from moving ahead. In this millennial generation, cultural differences are inherent. The steps we need to take to fit into this cultural era and adapt to the working environment and varied styles of employees
- How to apply the principles leading to conflict resolution and establish a harmonious working environment
- The 5-step strategy in implementing the blueprint for Conflict Resolution
The areas that will be examined include:
- Self-Awareness and Self-Management: Be aware of the working environment around us
- Emotions:How to Manage Our Emotions Better
- Conflicting Styles: Why are there conflicting styles and how to manage them and collaborate
- Conflicting Roles: The similar roles in the organization that cause conflicts
- Conflicting Resources: Allocation of resources that trigger conflicts and how to manage them - How to build and sustain relationships with your supervisors, colleagues and peers
3 areas to examine:
- Breaking Barriers to Effective Communication in a Cross Cultural Diverse Environment
- The Mastery of Building Rapport at the Workplace
- Build Trust and Confidence amongst supervisors, colleagues and peers
Do you provide any course completion certificate?
Yes, we offer course completion certificate after you successfully complete the training program.
If I need to cancel my enrollment, Can I get a refund?
Yes, you can cancel your enrollment if necessary. We will refund the course price after deducting an administration fee.
Do you provide any group discounts for online training programs?
We have 15% to 25% group discount packages for online training programs. Contact byrne@learnersink.com
Guy Hawkins
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